Terms and Conditions

(Effective Date: 13 June 2025)

1. Introduction

Welcome to La Signora Products Pty Ltd (ABN 49 676 733 154; ACN 676 733 154). These Terms and Conditions govern your use of the V.supple® Website (www.vsupple.com.au) and your purchase or use of any products marketed under the registered trademark V.supple® (“Products”). By accessing our Website or purchasing/using our Products, you agree to comply with these Terms and Conditions. These Terms and Conditions are governed by the applicable laws of Australia (see Governing Law below).

2. Definitions

• “Products” – All current and future items marketed under the V.supple® trademark, including prescription medical devices and cosmetic products.
• “Customer” – Any individual or entity purchasing, using, or inquiring about the Products.
• “Website” – The official V.supple® site at www.vsupple.com.au.
• “Company” – La Signora Products Pty Ltd, the manufacturer and distributor of the V.supple® range.

3. Scope of Terms (Website Use vs. Product Use)

• Website Use: Covers all interactions with the Website, including browsing content, viewing media, submitting enquiries or forms, creating an account, and downloading materials (e.g. PDFs, prescriber notes, white papers, marketing collateral). By using the Website, you acknowledge that these Terms of Use (together with our Privacy Policy and any other notices on the site) apply. If you do not agree, you must refrain from using the site.
• Product Use: Refers to the acquisition, possession, and/or application of any goods distributed by the Company. Product use is governed by the product’s own label, instructions for use, and any Consumer Medicine Information (CMI) provided with the product, as well as these Terms & Conditions of sale and all applicable regulations (e.g. the Therapeutic Goods Act 1989 (Cth)). Nothing on this Website alters or supersedes the instructions, contraindications, or regulatory status accompanying any product. In the event of any conflict, the information and directives provided with the product itself (and relevant laws/regulations) will prevail over any general content on the Website.

4. Use of Products

The V.supple® range supports vulvovaginal, dermal, and hair health through hydration, nourishment, and barrier support. All Products must be used only as directed. Specific usage rules include:

4.1 Prescription Medical Device — V.supple® Plus

• Use Under Supervision: V.supple® Plus is an intravaginal pessary supplied only on prescription. Use it strictly under the direction of a licensed healthcare professional. (It is not sold online or on this Website.)

4.2 Cosmetic Products — (V.supple® Balm, V.supple® Argan Intensive, V.supple® Follicure+, V.supple® Fresh Guard, V.supple® Nourish, V.supple® Radiance+, V.supple® PureLash Conditioner)

• External Use Only: These products are for external use only (unless the packaging expressly states otherwise).
• Follow Instructions: Adhere to all on-pack instructions regarding how much to use and how frequently to apply.
• Discontinue if Irritation Occurs: If any irritation or adverse reaction occurs, stop using the product and seek medical advice.

4.3 General Product Usage Guidelines

• Allergies: Individuals with known allergies or sensitivities to any listed ingredients should consult a healthcare professional before using the product.
• Not Contraceptives: Unless specifically indicated, V.supple® Products are not contraceptives and may compromise condom integrity. Do not rely on them for contraception.
• No Broken or Infected Skin: Do not apply Products to broken or infected skin unless a healthcare professional advises it.
• Read Packaging First: Customers must carefully read all packaging instructions and any provided consumer information or prescribing materials before first use.
• No Unauthorised Repurposing or Resale: Products must not be repurposed, resold, or marketed under any other name without the Company’s written approval. The Company does not authorise resale through unauthorised online platforms, third-party shops, resellers, or individuals.
• Purchase from Approved Channels: For your safety and to ensure product integrity, always purchase V.supple® Products through authorised channels (official website, approved stockists, or certified wholesale partners). Products purchased outside of La Signora Products Pty Ltd’s approved channels may be expired, repackaged, counterfeit, tampered with, or improperly stored. Such products are not covered by our guarantees, and the Company will not be responsible for any adverse effects, health outcomes, or dissatisfaction arising from their use.
• Enforcement: We reserve the right to take legal action against any individual or business selling, misrepresenting, or repackaging our Products without authorisation, especially if such actions compromise safety, efficacy, or brand trust.

5. Regulatory Compliance

• Prescription Device Regulation: V.supple® Plus (prescription-only pessary) is a Medicated Medical Device regulated under the Therapeutic Goods Act 1989 (Cth) and by the Therapeutic Goods Administration (TGA). It is supplied only by licensed dispensaries and is not available for purchase via the Website. Any references to it on the Website are for educational purposes only.
• Cosmetic Product Compliance: All cosmetic Products in the V.supple® range are formulated and supplied in accordance with the Australian Cosmetic Standard 2020, the requirements of the Australian Industrial Chemicals Introduction Scheme (AICIS), and other relevant consumer regulations. These Products are available for general purchase through our Website or authorised retailers.
• No Therapeutic Claims (unless approved): All Products must be used strictly as directed. Except where a product is expressly identified by its TGA classification or ARTG registration as a therapeutic good, no V.supple® product is intended to diagnose, treat, cure, or prevent any disease or medical condition. In other words, unless we explicitly state a product’s therapeutic status as approved by regulators, you should not interpret any product description as a medical claim.
• Educational Information Only: La Signora Products Pty Ltd may provide general product and ingredient information on the Website for educational purposes, but this is not a substitute for professional medical advice. By accessing product information on our site, you acknowledge that it is general in nature and not a personalized clinical recommendation for any individual. Always consult a qualified healthcare practitioner for personal health advice.

6. Orders and Payment

• Where to Order: Orders for V.supple® Products can be placed through authorised retail partners, through our official Website, or via healthcare professionals (for applicable items like prescription products).
• Payment Terms: Full payment is required prior to order dispatch. Prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
• Order Approval: The Company reserves the right to cancel or refuse any order at its discretion (e.g. suspicion of fraud, regulatory restrictions, etc.). If an order is cancelled by us, any payment received will be refunded.
• Compliance of Payment Methods: By purchasing our Products, you agree not to use any payment gateway or service that violates Australian financial compliance regulations or fraud prevention standards. Non-compliant payment methods are not accepted and may result in order cancellation.

7. Shipping and Delivery

• Shipping Timeline: We will make reasonable efforts to dispatch orders promptly. Shipping timelines may vary depending on your location, product stock availability, and the performance of third-party delivery providers. Any dispatch or delivery dates we provide are estimates for your convenience; they are not guaranteed deadlines.
• Unforeseen Delays: The Company is not responsible for delivery delays caused by circumstances outside our reasonable control (e.g. carrier delays, customs processing, natural disasters). Subject to your rights under Australian Consumer Law, La Signora Products Pty Ltd is not liable for any loss or damage (including consequential loss) arising from delays in dispatch or delivery.
• Accurate Address Information: Customers must provide accurate and complete shipping information. The Company is not liable for failed deliveries or extra charges that result from incorrect, incomplete, or outdated address details provided by the Customer.
• Estimated Dispatch & Transit Times: We aim to dispatch orders within the timeframe stated at purchase, but this can change due to high demand or other factors. Transit times (time in shipment) depend on the carrier and destination. All timeframes are estimates only and not a condition of this agreement.
• Passing of Title and Risk: Title to the goods (ownership) and the risk of loss or damage transfers to the Customer once the goods are delivered to — or deemed delivered at — the shipping address you provided with your order. From that moment, you assume all risks for the products, including during any subsequent handling, storage, or re-shipment you arrange.
• Special Shipping Arrangements: In certain special circumstances, the Company may, at its sole discretion, arrange alternative or additional shipping methods or delivery arrangements. Any such special arrangement will be confirmed by us in writing and will override the standard shipping terms to the extent of any inconsistency.

8. Returns and Refunds

Change-of-Mind Returns

We will accept a return and provide a refund where you simply change your mind, if all of the following conditions are met:

1. Unopened & Original Condition – the Product must be returned to us unused, unopened, and in its original, undamaged packaging with all seals intact.
2. Proof of Purchase – you must supply a valid receipt, order confirmation, or other acceptable evidence of purchase.
3. Return Shipping – all costs of returning the Product to us are your responsibility. Shipping fees are non-refundable.
4. Timely Return – the Product must reach us within a reasonable period after delivery (30 days unless a longer period is required by applicable law).

 If these requirements are not satisfied, we may refuse the return or reduce the refund in accordance with our rights under Australian and New Zealand consumer law. Your statutory rights in relation to faulty or misdescribed goods remain unaffected.

• Defective or Damaged Products: If you receive a product that is defective or was damaged in transit, you must notify us within seven (7) days of receipt. Please email us with your proof of purchase, details of the issue, and photos if applicable.
• Resolution: For validated claims of defective or damaged products, we will offer a replacement (if available) or a refund, in accordance with your rights under the Australian Consumer Law. We reserve the right to inspect or request the return of the item (at your cost) before confirming a refund or replacement including freight to us. Instructions for returns (if applicable) will be provided by our customer service.
• Australian Consumer Law: This returns policy operates in addition to any rights you may have under the Australian Consumer Law and other applicable laws. Nothing in these Terms purports to exclude or restrict those rights. If the law provides you with a remedy (such as for major failures), we will honour our legal obligations.

9. Limitation of Liability

• Product Use at Your Risk: Use of the Products is at the Customer’s own risk. You must follow all instructions and guidelines provided with the Products. The Company is not liable for any injury, loss, or damage arising from misuse of the Products or use contrary to instructions.
• No Indirect or Consequential Liability: To the fullest extent permitted by law, the Company (including its officers, employees, and agents) will not be liable for any indirect, incidental, special, or consequential damages resulting from your purchase or use of any Product, or from your use of (or inability to use) the Website or any Content on it. This includes, without limitation, any loss of profits, business interruption, or loss of information.
• Maximum Liability: In any event, to the extent permitted by law, the Company’s total liability to you will be limited to the original purchase price of the relevant product. We provide Products and access to the Website “as is” and without warranties beyond those expressly stated by us or mandated by law.
• Site Content Disclaimer: While we endeavour to provide accurate and current information on the Website, all content on the site is provided “as is” and “as available.” We make no express or implied warranties about the completeness, accuracy, reliability, or suitability of Website content. Downloadable resources (such as PDFs or other files) are provided in good faith, but we do not guarantee they are error-free, free of omissions, or free of viruses or other harmful components.
• Not Medical or Personal Advice: Any informational content on the Website (including articles, blog posts, Q&As, etc.) is general in nature and not a substitute for professional medical advice, diagnosis, or treatment. You should always seek the guidance of a qualified healthcare professional regarding any medical condition or treatment. Never disregard or delay seeking professional advice because of something you read on our site. (See also Content & Educational Disclaimer below.)

10. Indemnity

You agree to indemnify and hold harmless La Signora Products Pty Ltd, including its officers, employees, and agents, from any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) that arise out of or relate to your use or misuse of the Website or Products, or your breach of these Terms and Conditions. This means that if a third party makes a claim against the Company due to your violation of these terms (for example, you misuse the site, infringe someone’s rights through user content, or violate any law), you will be responsible for the costs and any losses incurred by the Company in connection with that claim.

11. Permitted Use of Website Content

All content on the Website – including text, graphics, videos, audio, software, downloads, and other materials (“Content”) – is provided for general, non-commercial, informational purposes. You may view, print, or download Content for your personal or professional reference provided that:

• You retain all proprietary notices (e.g. copyright, trademark notices) in the content.
• You do not modify the content in any way when reproducing it.
• You do not misrepresent the content as medical advice, as an official product claim, or as your own original work (unless expressly authorised by the Company in writing to do so).

Any other use of the Website content (such as copying or distributing materials for commercial purposes) requires prior written consent from the Company.

12. Prohibited Conduct on the Website

When using our Website, you agree NOT to:

• Break the Law or Violate Rights: Use the Site in any manner that violates any applicable law or regulation, or that infringes on the rights of any third party (including intellectual property rights, privacy rights, or publicity rights). You must also not use the site in a manner that is misleading, fraudulent, or deceptive.
• Introduce Harmful Code: Upload, transmit, or distribute any viruses, malware, malicious code, or other material intended to disrupt or impair the Website’s functioning, or send any form of unsolicited communications (spam) through or to the Site.
• Misuse Content: Copy, reproduce, republish, adapt, or distribute any Content from the Site for commercial exploitation without our prior written permission. Scraping or data-mining the Site or using any automated means (like bots or crawlers) to access Content, is expressly prohibited.
• Bypass Security: Attempt to interfere with the normal operation of the Site or any security-related features. This includes attempting to gain unauthorised access to any portion of the Site, other accounts, computer systems, or networks connected to the Site, through hacking, password mining, or any other means.
• Impersonation or Misrepresentation: Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity (including falsely claiming to be an employee or representative of La Signora Products Pty Ltd or V.supple®).

Engaging in any of the above prohibited conduct may result in termination of your access to the Website (without notice) and may also expose you to legal liability.

13. User-Generated Content (Reviews, Comments, etc.)

If you submit comments, reviews, testimonials, or any other content on our Website or official social media channels (“User Content”), you agree to the following:

• License to Use: You grant La Signora Products Pty Ltd a perpetual, worldwide, royalty-free license to use, reproduce, adapt, publish, translate, and display your User Content (along with your name or social media handle, if provided) in connection with our business and the Website. For example, we may display your reviews on our site or use your testimonials in marketing, without compensation to you.
• Warranties for Posted Content: You represent and warrant that your User Content is your own original work (or that you have obtained all necessary rights/permissions to share it) and that it does not infringe any third-party’s intellectual property or other rights. Your content should not defame any person, invade anyone’s privacy, or violate any laws (including laws related to therapeutic goods advertising, if applicable).
• No Unlawful Content: You must not submit any User Content that is offensive, defamatory, obscene, harassing, hateful, discriminatory, or otherwise unlawful. We reserve the right (but not the obligation) to monitor, edit, or remove any User Content at our sole discretion, especially if such content violates these Terms, our community guidelines, or any law.
• Independence of User Views: Any opinions, advice, statements, or other information expressed by users (or third-party contributors) in User Content are those of the author(s) and not necessarily endorsed by the Company. We do not guarantee the reliability or accuracy of any User Content. You rely on User Content at your own risk.

14. Social Media and Third-Party Platforms

The Company maintains official accounts on various social media platforms and occasionally collaborates with third-party influencers or publishers. When interacting with our content on social media or when referencing V.supple® on your own social media, please keep the following in mind:

• Independence of User Posts: Comments, posts, endorsements, reviews, or testimonials about V.supple® made by social media users (including those by paid partners or influencers) represent the opinions of those individuals alone. They do not necessarily reflect the opinions or positions of La Signora Products Pty Ltd. We do not guarantee the accuracy of any claims or statements made in such third-party content.
• License to Re-share Your Posts: By tagging, mentioning, or using official V.supple® hashtags in content you post (including text, images, or videos), you grant La Signora Products Pty Ltd a royalty-free, worldwide, perpetual license to use and share that content. We may repost or feature your content (along with your handle/name) on our Website, social media, in emails, or other marketing materials, unless you explicitly inform us in writing (at or before the time of your posting) that you do not consent to this use.
• Respect Privacy and Law: Do not share content on our pages (or on third-party platforms in relation to V.supple®) that includes personal health data or confidential information about others. You must not post anything that could violate privacy laws, healthcare regulations (including TGA advertising codes), or defamation laws. If you share someone else’s personal or medical information without their consent, we reserve the right to remove it and may report such post to the platform or relevant authorities.
• Community Standards: We strive to maintain a respectful, informative community. We reserve the right to hide, edit, or delete any user-generated content on our official social media pages that we determine, in our sole discretion, violates our standards or these Terms. This includes content that is false or misleading, unsupported by evidence, defamatory, obscene, harassing, hateful, discriminatory, spam/promotional, or otherwise violates the social platform’s own terms of use or applicable law.
• Third-Party Links & Endorsements: Our social media posts might occasionally include links to external websites or feature third-party content. The Company has no control over those external sites or content, and we accept no responsibility for their availability, accuracy, or legality. A link or share is not an endorsement of that third-party content, service, or entity.
• Modifications: We may update our social media/community guidelines from time to time by posting new terms on our website or social profiles. Continued interaction with us on those platforms after changes are posted constitutes acceptance of the new terms.

15. Educational Content and Medical Information Disclaimer

From time to time, the Website may present articles, research summaries, blog posts, podcasts, downloadable PDFs, or other educational materials (collectively “Educational Content”) related to health, wellness, or our products. This content is provided to inform and educate but is not professional medical advice. Please note:

• General Educational Purpose: All Educational Content on our site is for general information and discussion only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. This content should not be relied upon as a substitute for personalized medical advice from a qualified healthcare professional.
• Third-Party Sources: Our Educational Content may reference or quote external sources such as scientific journal articles, clinical studies, independent expert opinions, or media publications. We strive to reference reputable sources; however, we do not guarantee the accuracy or completeness of information from third-party sources. Opinions expressed by any external authors or interviewees are their own and do not necessarily reflect the views of the Company.
• No Endorsement or Claims: Reference to any third-party research, clinician, brand, or treatment in our content is for context and transparency only. Such references do not constitute an endorsement by us of those entities or their work. Importantly, citing a study or ingredient does not imply that any V.supple® Product has a therapeutic benefit or is approved by regulators for treating any condition, unless we explicitly state that the product has been listed/registered on the Australian Register of Therapeutic Goods (ARTG) or equivalent.
• Consult Professionals: Always seek the advice of a qualified healthcare practitioner with any questions about a medical condition or treatment. Do not disregard or delay seeking professional medical advice because of something you have read on our site. Your doctor or healthcare provider can give you advice that considers your individual health situation.
• Updates to Content: Medical and scientific knowledge evolves rapidly. We reserve the right to update, correct, or remove Educational Content at any time without notice, especially if more current research or regulations necessitate a change. While we aim to keep our content up to date, we make no guarantee that every article or resource reflects the very latest developments. By using our Website and accessing Educational Content, you acknowledge these disclaimers.

16. Clinical Studies & Research References

In some product descriptions, white papers, or marketing materials, you may find references to clinical studies or scientific research:

• Purpose of Citations: When we cite peer-reviewed journals, clinical trials, in-vitro studies, meta-analyses, or other scientific literature, it is intended to promote transparency and informed discussion. Such citations are provided as background information only. They should not be interpreted as an endorsement of the study’s findings or as a guarantee of our products’ effectiveness. Scientific studies can have varying results and quality; any single study is not definitive proof of a specific outcome.
• Regulatory Status of Products: Unless we explicitly state that a V.supple® product is listed on the Australian Register of Therapeutic Goods (ARTG) as a therapeutic good, our products are offered as cosmetic or general wellness products, not as medicines. Even if we discuss certain health-related findings or ingredients, you should not assume a product is approved to treat any medical condition. Always refer to the product’s labelling and usage instructions. If you have health concerns, consult a healthcare professional before using a product, especially if you are treating a medical condition or are taking other medication.

17. Practitioner Portal and Prescribing Tools

The Website may offer a secure practitioner-only portal or tools for registered healthcare professionals (for example, to prescribe V.supple® Plus or access professional materials). If you are a medical or healthcare practitioner using these features:

• Access Restricted to Professionals: Certain sections of the site (and certain products like V.supple® Plus) are intended for registered healthcare practitioners only. To access these, you may be required to provide proof of your professional credentials (such as a medical registration number or other professional ID).
• Verification: The Company reserves the right to verify any provided professional credentials before granting access. Any misrepresentation of your credentials is a serious violation. We may suspend or terminate your access if we suspect misuse or false information, and we may report fraudulent misuse to the relevant regulatory or professional body.
• Compliance with Medical Laws: By using the practitioner portal or prescribing tools, you agree to comply with all applicable medical guidelines, laws, and regulations. Any prescriptions or recommendations made via our site must adhere to Therapeutic Goods Administration (TGA) regulations and any other medical laws in your region. You are responsible for ensuring your use of our tools is within the scope of your professional practice and legal authority.
• Credential Security: If you are granted a practitioner login or account, you are responsible for maintaining the confidentiality of your login credentials. Do not share your account access or any practitioner-exclusive materials with unauthorised persons. You must immediately notify us of any suspected breach of your account.
• No Sharing of Professional Content: Content and materials provided in the practitioner-only sections (such as detailed prescriber information, patient management features, or professional resources) are confidential and for your use in a professional capacity only. You agree not to redistribute or publish these materials to the public or to any unauthorised individuals.
• Privacy Compliance: Any patient or personal data you enter or manage through our practitioner tools must be handled in accordance with all applicable privacy laws and our Privacy Policy. You must obtain any necessary patient consents before inputting their data and ensure that you always protect patient confidentiality.
• Liability: V.supple® (La Signora Products Pty Ltd) does not assume liability for any misuse of the practitioner portal or misrepresentation of prescribing rights by a user. You are solely responsible for your professional conduct on our platform and for any outcomes arising from your use of the tools provided.

18. Intellectual Property Rights

• Trademarks and Branding: V.supple® is a registered trademark of La Signora Products Pty Ltd. All logos, brand names, product names, and trade dress (look and feel of packaging/website) associated with V.supple® are proprietary to the Company. You may not use our trademarks or branding without our prior written consent, except as permitted by law.
• Copyright and Materials: All content on the Website (including text, images, graphics, audio, video, software, and design) is either the property of La Signora Products Pty Ltd or is used by us with permission. This content is protected by intellectual property laws. You must not reproduce, distribute, modify, or create derivative works from any content on the site without explicit written permission from us, unless such activity is expressly allowed under these Terms or by statutory exceptions (such as fair dealing/fair use for private study or review, where applicable).
• Research and Publications: The Website may host original research articles, white papers, case studies, and clinical observations (“Research Content”). Such Research Content remains the intellectual property of its respective authors or of La Signora Products Pty Ltd (where we are the assignee of the work). We provide this Research Content for academic discussion and general informational purposes. It must not be interpreted as making therapeutic, diagnostic, or commercial claims about any product or service, unless explicitly stated and supported by:
• An official entry for the product on the Australian Register of Therapeutic Goods (ARTG) and/or
• Peer-reviewed scientific evidence that meets the Therapeutic Goods Administration (TGA) standards for marketing such claims.
• Editorial Control of Content: La Signora Products Pty Ltd reserves the right to edit, update, or remove any content on the Website at any time. This includes Research Content, blog articles, scientific commentary, or any other material. We may do so without prior notice, for example, to correct inaccuracies, to reflect new scientific developments, or for any other reason at our discretion.
• Attribution: If you use or quote our Website content in your own writings (where permitted), you must attribute it to us appropriately. Similarly, we strive to provide proper attribution and disclosures for any third-party content we publish. Where Research Content is concerned, we will make reasonable efforts to disclose author affiliations, funding sources, a summary of research methodology, and the peer-review status of the work (e.g., whether it’s a pre-print, under review, or published in a peer-reviewed journal). These disclosures are provided for transparency and do not imply our endorsement of the content.

19. Privacy and Data Protection

Your privacy is important to us. The collection and handling of personal information by La Signora Products Pty Ltd is governed by our Privacy Policy and the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). Key points include:

• Compliance: We adhere to all relevant privacy laws and regulations in Australia regarding the collection, use, and storage of your personal information.
• Use of Personal Data: Any personal information you provide to us (for example, when placing an order or creating an account) will be used only for legitimate business purposes, such as fulfilling your orders, improving our products and services, and communicating with you.
• No Unauthorised Sharing: We do not sell your personal data or share it with third parties for their marketing purposes without your explicit consent. We will only share your information as described in our Privacy Policy (e.g., with service providers who help us operate the business, or if required by law).
• Security: We implement appropriate security measures to safeguard your data. However, no website or electronic storage can guarantee 100% security, so you provide data at your own risk, and we encourage you to take precautions with your account information.
• Your Rights: Under the Privacy Act and other applicable laws, you may have rights to access the personal information we hold about you, and to correct or delete it. Details on how to exercise these rights, or how to contact us with privacy questions or concerns, are provided in our full Privacy Policy.
• Privacy Policy: For full details on how we collect, use, disclose, and protect your information, please refer to our Privacy Policy (available on our Website). By using our Website or purchasing our Products, you consent to the handling of your personal information in accordance with that policy.

20. Third-Party Links

Our Website and communications may contain links to external website’s that are not operated by us. These links are provided for your convenience or reference only. Please note:

• We do not control or endorse these third-party sites and are not responsible for their content, accuracy, or privacy practices.
• Visiting any third-party links is at your own discretion and risk. We encourage you to read the terms and conditions and privacy policies of any external website’s you visit via links from our site.
• A link to a third-party site does not imply that La Signora Products Pty Ltd endorses the site or any products/services it offers.

21. Changes and Modifications to Terms or Site

• Changes to Terms: The Company may update or modify these Terms and Conditions from time to time to reflect changes in our operations or legal obligations. If we make significant changes, we will endeavour to notify users (for example, by posting a notice on our Website or via email, if appropriate). However, it is your responsibility to review the Terms periodically for any updates. Your continued use of the Products or Website after changes are posted constitutes your acceptance of the revised Terms.
• Site Updates: We may also modify, suspend, or discontinue any part of the Website (including content, features, or availability of products) at any time without prior notice. We will not be liable if for any reason the site (or any portion of it) is unavailable at any time.
• No Retroactive Effects: Changes to terms will not apply retroactively. If you placed an order or entered a transaction under an earlier version of the Terms, those terms would apply to that transaction unless you agree otherwise.

22. Governing Law and Dispute Resolution

This Agreement and any separate terms of sale or use are governed by the laws of South Australia, Australia, and where applicable, the laws of the Commonwealth of Australia. By using the Website or purchasing Products, you submit to the non-exclusive jurisdiction of the courts of South Australia and any courts that may hear appeals from those courts.

• Jurisdiction: If you are an Australian consumer, you may also have rights to bring a dispute in the courts of your own state or country under certain consumer protection laws; however, the governing law will remain as stated above.
• Informal Resolution: We encourage you to contact us first to discuss and attempt to resolve any concerns or disputes. Often issues can be resolved quickly through our customer service without the need for formal proceedings. We are open to negotiation or mediation as initial steps in the event of a dispute.
• Legal Proceedings: If a dispute cannot be resolved informally, it will be resolved in accordance with the laws and jurisdiction stated above. “Non-exclusive jurisdiction” means that if you are a resident outside of South Australia, you may choose to file a claim in the courts of your state/country if permitted, but Australian law will still apply to the substance of the dispute.

23. Entire Agreement

These Terms and Conditions (along with any documents expressly incorporated by reference, such as our Privacy Policy and any product-specific terms or warranties) constitute the entire agreement between you and La Signora Products Pty Ltd regarding your use of the Website and purchase/use of Products. They supersede any prior agreements or communications (whether oral or written) relating to the same subject matter. Any ambiguities in interpretation shall not be construed against the drafting party.

24. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of the Terms shall remain in full force and effect. Any invalid or unenforceable part will be deemed modified to the limited extent necessary to make it valid and enforceable, if possible.

25. No Waiver

No failure or delay by the Company in exercising any right, power, or remedy under these Terms operates as a waiver of that right, power, or remedy. Similarly, any single or partial exercise of a right, power, or remedy does not prevent another or further exercise of that or any other right, power, or remedy. The Company’s rights and remedies under these Terms are cumulative and not exclusive of any rights or remedies provided by law.

26. Contact Information

If you have any questions or need to reach us for any reason related to these Terms and Conditions, please contact us at:

La Signora Products Pty Ltd (V.supple®)
Email: admin@vsupple.com.au
Website: www.vsupple.com.au

Our support and administrative team will be happy to assist you or provide further information as needed.

Thank you for reading our Terms and Conditions. Your use of our Website and Products signifies your understanding and acceptance of these terms.